Returns & Refunds

Free Beer Retail Stoked Guarantee

Wave Tribe Guarantee 99.9% of our customers are fully stoked on our product & service. So if you are unsatisfied for any reason, I'll buy you a beer in Ojai.

Yep, free beer on me!

Hell, ever if you are satisfied I'll even buy you a beer—so that's beer no matter what happens.

Most likely you'll be super stoked on our product, however if for some reason you had too much beer while sitting at home in your underwear while you were ordering and picked the wrong item---well, don't worry we got your back.

Our 100% Retail Guarantee is simple.

If you do not like our product for any reason just send it back and we will refund your money and send you a handful of stickers. Of course, your product has to be 'new', in a resell-able state, and within 30 days of purchase.

Got something to say or just want to talk surf travel or Mini Simmons design?

Call us 24/7 800-791-6521.

We like to speak with people that share our passion for surfing, surf travel and ecology.

Shipping Guarantee

We process orders in 24-48 hours and boardbags take from 1-5 days to reach you from California.
Wave Tribe Shipping Schedule
We send orders via Fedx, UPS & USPS; we are happy to send via your preferred carrier and we always offer a tracking number on all shipments.

Product Warranty

Please see our terms and conditions.

Wholesale & Co-Branding

Sometimes we do some co-branding with companies that we resonate with. If you would like to discuss a co-branding opportunity please call us. We don not do private label deals unless you offer us lot's of beer and a free trip to Fiji. Please read our terms and conditions page for special conditions for wholesale and private label orders.

Returns & Refunds

Unless we shipped you the wrong item, you are responsible for shipping the items back to us for an exchange or refund. If you would like to refund a product please call us at 800-791-6521 and request a RETURN AUTHORIZATION number. We do not accept refunds without this number or after 30 days. Boardbags include a 25% restocking fee.

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